Refund policy
Refund & Exchange Policy
At Utellier, we take pride in offering a unique shopping experience where customers can buy, customize, or create their own couture collections. Each piece is crafted with precision and tailored to your preferences. Due to the bespoke nature of our garments, we maintain a strict no-refund policy.
No Refund Policy
All purchases made on Utellier, including standard garments and customized couture pieces, are non-refundable. Once an order is placed, it is considered final, and we do not offer refunds under any circumstances. This is due to the personalized nature of our products, which are crafted exclusively for each customer.
Exchange Policy
We understand that sometimes adjustments may be necessary. Therefore, we offer an exchange option under the following conditions:
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Timeframe: Exchanges must be requested within 7 days from the date of order creation.
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Eligibility: The item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
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Customization Clause: Exchanges are only applicable for non-customized garments. Customized or made-to-measure pieces are not eligible for exchange.
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Exchange Process: To request an exchange, please contact our customer support team at [Insert Contact Email] with your order details and reason for exchange. Once approved, you will receive instructions for returning the item.
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Shipping Costs: Customers are responsible for return shipping costs. Utellier does not cover shipping fees for exchanged items.
Damaged or Defective Items
If you receive an item that is defective or incorrect, please notify us within 48 hours of delivery with photos of the issue. We will assess the case and offer a replacement if deemed necessary.
For any further questions, feel free to contact our support team. Thank you for choosing Utellier, where couture meets individuality!